Returns Policy

We hope that you enjoy your experience at Baby Swimming Shop, as customer satisfaction is our number one priority.

Please review our Returns Policy carefully in case you do need to use this service at any point.

Thank you for shopping with us.

Returns Policy

Customers who are in any way dissatisfied with their purchased product will be entitled to an exchange or full refund.


An exchange of the same value can be made within 28 days of receipt. If an exchange is of a different amount, we will either credit the account the payment was originally made from or the customer can simply make up the amount.


A full refund will be offered providing the item is returned within 14 days of receipt. All returned items must be in a resalable condition in their own original packaging with labels still attached. If the product is damaged in a way that was caused by the customer, Baby Swimming Shop has the right to refuse the refund (either in part or for the full purchase amount).

Notification of exchange or refund

It is essential to notify us about any desired exchanges or refunds at your soonest possible convenience. Please email sales@babyswimmingshop.co.uk, leaving your full name, address, and order reference number, as well as detailing the reason for exchange/return.

Address for exchanges and refunds

All exchanged and returned goods should be sent to the following address: 

Customer Returns Department
Baby Swimming Shop Limited
Senna Lane

For any other queries relating to exchanges or refunds, please do not hesitate to contact us: sales@babyswimmingshop.co.uk / 01606 610010.

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